As our company has evolved, we have found we have customers from two main sectors, quality gift retail and tourism. We supply a number of excellent gift shops ranging from a local pharmacy to a large independent department store. We also supply bespoke products to tourism bodies across the UK.
Each customer, regardless of company size, receives first class attention. We take pride in treating our customers well and communicate effectively. We are always available at the end of a phone and respond to emails promptly.
Each and every order is appreciated and we endeavour to despatch within two weeks, but we often turnaround orders within the week.
Thanks to the team at The Damside for creating a beautiful collection of bespoke wooden hanging decorations for VisitScotland’s iCentres. Rachel and the team have made the buying process extremely straightforward, with suggestions on bespoke designs, excellent communication and efficient delivery to the centres. The products are high quality, unique and totally Made in Scotland. VisitScotland is proud to support The Damside as part of its Shop Local initiative and it has been a pleasure to work with Rachel and the team.
Huge thanks to The Damside for a superb customer experience from start to finish. We have created around 5 little projects now and looking forward to creating many more, and can I say all completed in a very short space of time. I can’t recommend them highly enough.
We greatly appreciate how pleasant and easy The Damside are to deal with. The stock is always excellent quality and there is always a quick turn around on our orders!
I'm one of those people who can draw something, but need to take my drawings to other people for them to make them into products. Damside, however, are these clever people who not only design their own products, they make them too. Now, in the course of what I do, I travel round Scotland regularly, and I see Damside's products wherever I go. Being well designed with crisp, clean lines and very well presented, I like them a lot, indeed, I've bought several of their products for us and as gifts.
So, when Rachel and Graham said hello to me at Turriff Agricultural Show, I asked if they could turn one of my cows into their design. I'm a slave to detail and I'd find it impossible to simplify the image the way they do, and Rachel go to it.
Now I don't know the design process, but I was back and forward to Rachel a number of times, changing this, tweaking that, and Rachel would always respond quickly with the changes. I hoped I wasn't being overly painful with these constant changes, but Graham assured me it was ok, that getting to the final finish took time, and that once it was done, it was done for good. And that is exactly what happened. Rachel sent me examples of everything and I was then very happy to make an order of Christmas baubles, fridge magnets, picture frames and chopping boards which arrived very quickly, inside ten days, to go straight onto my market stall. Not only that, but Graham made me two display stands for the baubles and magnets which has made an excellent addition not only to my product display, but to my product range.
I can't fault Damside in any way. They're friendly, efficient and thorough and I'm very pleased to have them making great products for me.
I have been aware of the Damside for a number of years and have seen the company grow to an exceptionally professional outfit.
Over a short period of time they have developed their product, their understanding and their commerciality not easy to do all three. I have no doubt as a company they can work with and fulfil commitments with ease for a small order to an International based client.
We chose from the core products of frames / baubles and pictures and were exceptionally pleased with the quality.
We were also able to create product specific to our market with Dolphin and Seal baubles proofed and manufactured quickly.
In the short period of time we have stocked the product sales have been very good and I have enjoyed working with the owners.
Look forward to growing this relationship.
We love The Damside - Super efficient, incredibly talented and extremely professional. They respond to their customers requirements and make a dam fine job of it!!!
I can’t thank Rachel and Graham at The Damside enough for their outstanding customer service and quick turnaround. From our initial zoom call to despatch of my order, it took less than two weeks. In that time, we have created 25 designs in time for the Christmas market and that included all the artwork, any amendments required and production of the wonderfully crafted ‘Poetic Plaques Fir Yer Canine Companions’.
I’m delighted with the products and their service and can’t wait to work with them again on more designs. I would highly recommend The Damside.
We are thrilled with our new range of bespoke Worcester gifts. From inception to delivery the whole process has been speedy & efficient and Rachel has worked well with us to create a unique range of bespoke designs that are really high quality.